Shipping policy
FREE WORLDWIDE SHIPPING
We offer free shipping worldwide on all orders.
Once your order has been shipped, you will receive a tracking number by email so you can follow its journey to your home.
We ship to all U.S. states, including Puerto Rico, Hawaii, Alaska, and APO/FPO/DPO addresses.
PRODUCTION TIME
Many of our stained glass creations are handmade to order.
- Standard items are typically ready to ship within 1–2 business days.
- Large stained glass panels, lamps, custom commissions, and other made-to-order pieces may require 1–3 weeks for production, depending on the size, complexity, and design of the item.
If you would like a more accurate production estimate for a specific piece, please contact us before placing your order at info@glassartstories.com.
ESTIMATED DELIVERY TIMES
After your order has been shipped, estimated delivery times are:
- USA: 1–2 weeks
- Europe: 1–2 weeks
- Canada, Africa & Asia: 3–5 weeks
- Australia & New Zealand: 4–6 weeks
Please note that these delivery times are estimates and may vary depending on your local postal service, customs processing, weather conditions, and other factors beyond our control.
During holiday seasons and peak shipping periods, deliveries may take longer due to increased demand on postal and courier services.
CUSTOMS, DUTIES & TAXES
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.
These charges are determined by your local customs authority and are the responsibility of the recipient. We are not responsible for any customs-related delays or additional fees.
For more information, please contact your local customs office.
LOST OR DELAYED PACKAGES
All shipments include tracking.
If your package appears significantly delayed or is lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and help find the best possible solution.
INCORRECT SHIPPING ADDRESS
Please make sure your shipping address is entered correctly at checkout.
Once an order has been shipped, we cannot guarantee that changes to the shipping address will be possible.
If a shipment is returned due to an incorrect address provided by the customer or because the package was not claimed by the recipient, a $9.99 handling and return fee will be deducted from the refund amount.
ORDER CANCELLATIONS
Orders may be canceled for a full refund only if production has not yet begun and the order has not been shipped. Please contact us as soon as possible if you need to make changes to your order.
QUESTIONS?
If you have any questions regarding production times, shipping, or a specific order, please contact us at info@glassartstories.com. We will be happy to help.