We offer free worldwide shipping on all items via DHL, NovaPoshta or UkrPoshta.
Please double-check your shipping address at checkout to ensure smooth delivery. If a package is returned due to an incorrect address or not being claimed, a shipping cost will be deducted from your refund.
Once your order ships, you'll receive a tracking number.
Our return policy is valid for 30 days from the date of delivery. If you wish to return or exchange an item for any reason, please contact us at Info@glassartstories.com.
Please note:
- Items damaged by the customer are non-refundable.
- Return shipping costs are the buyer's responsibility and are non-refundable.
- For any questions regarding returns or refunds, feel free to reach out!
Please note: your order might be subject to additional customs fees or import taxes depending on your country's regulations.
Our prices do not include VAT, GST, or any other local taxes. If your parcel requires customs clearance, you'll likely receive a notification from the shipping provider (such as GFS Gateway, First Mile, or your local customs office) with instructions for payment. Once the charges are settled, your package will continue its journey to you.
These fees are set by your country's customs authorities and can vary based on the order value, package size, and item category. Unfortunately, we can't predict or influence these charges.
We highly recommend checking with your local customs office in advance to understand any potential costs.
Shipping times vary depending on your location:
- USA: 1-2 weeks
- Europe: 1-2 weeks
- Canada, Africa, Asia: 3-5 weeks
- Australia: 4-6 weeks
Please note that during holiday seasons, delivery times may be longer due to high postal service demand. Once your order ships, you'll receive a tracking number to monitor its journey.
Over the years, we have mastered this craft and expanded our expertise to create a wide range of glass art, including stained glass wall hangings, mosaics, lamps, and decorative panels. Our team of skilled artisans combines traditional techniques with modern approaches, allowing us to bring unique ideas to life.
We have developed and patented our own glass mosaic technology, which is used in both private interiors and sacred spaces. Each piece we create is the result of meticulous craftsmanship, high-quality materials, and a deep passion for stained glass art.
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